| Compared to sellers that sell similar items under similar circumstances, your rates for item not received requests opened by buyers between Oct 01, 2019 - Sep 30, 2020 are high or very high. |
| You can get more details and download your reports in your service metrics dashboard. Here's a summary of the categories where you can improve. |
| Item not received requests |
Listing site | Shipping category | Your rate | ebay.com | Matured CBT region | High | |
| Service metrics are evaluated on the 20th of every month. Consequences will apply to your listings on the eBay sites and in the shipping categories only where you received a very high rate. |
| Very high item not received rates - Time automatically added to delivery estimates for listings in the shipping categories and listing sites where your rate is very high
- Time added to delivery estimates only to items listed directly on ebay.com, ebay.com.au, ebay.ca, and cafr.ebay.ca
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| These consequences will apply until the rate is no longer very high. You can see if any consequences apply to your listings in your service metrics dashboard. |
| To improve your ratings and delight your customers, we recommend making a few changes. |
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