Hello Mounia,
Thank you for writing to eBay Customer Support regarding receiving payment for the sold goods # 265130511549 to buyer " sadak-49". My name is Krishna and I will do my best to help you.
I can understand that you are concerned about receiving the payment for your sold goods. I appreciate your patience while waiting to receive the payment. Rest assured, I have provided detailed information below in the email to help you.
Mounia, Buyers usually pay for items immediately after the listing ends, but technical issues or personal circumstances can sometimes cause delays. I recommend contacting the buyer to try and work things out, if you haven’t already.
If you can't reach an agreement with your buyer, please open an unpaid item case once it’s been at least 2 full days since the listing ended. You can open a case to report an unpaid item here:
https://www.ebay.com/help/action?topicid=4137
After you open a case, the buyer has 4 days to respond or pay for the item. If the buyer still doesn’t pay during that time frame, close the case so that you get a final value free credit. Any feedback the buyer may leave for the transaction will be removed, and an unpaid item strike will be recorded on their account. This multiple strikes may lead to buying restrictions.
To find out more about resolving unpaid items with buyers, visit our help page:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137
To find out more about relisting your item and getting a credit for the insertion fee, visit our Relisting items page here:
https://www.ebay.com/help/selling/listings/creating-managing-listings/relisting-items?id=4147
You do not need to worry in unlikely situation if buyer didn't make the payment so once unpaid item get closed you will get credit of selling commission fees back be assured about it.
I’m glad I’ve been able to address your question and wish you all the best on eBay in the future.
Thank you for choosing eBay! Have a nice day ahead.
Kind Regards,
Krishna P.
eBay Customer Support
[THREAD ID: 1-42VAI0ED]
From: <thewater153@gmail.com>
Sent: 4/29/2021 1:31:05 AM
To:
CC:
Subject: Fees, credits, and invoices
Enter your question / concern
Hello, please I want to open unpaid item case against buyers that didn t pay, but I don t find the option of open unpaid item case , is there any issue?
Please resolve this because the fees is very high,
Thank you
Send a copy to my email address.
on
eBay Document ID: 99942320002
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