| You've received this notification as your 'Item not Received' rate is High or Very high for the period between Jul 01, 2020 and Jun 30, 2021. |
| Service Metrics are evaluated on the 20th of every month. We'll review your transaction volume for the previous 3 or 12 months and your open 'Item not Received' cases compared to your peers listing in the same categories. We then assign you a rating of Low, Average, High or Very high. |
| For example: You are evaluated on the June 20th and your lookback period is 3 months; that means we'll review transactions from Mar 1st - May 31st. |
| You can find more details in your service metric dashboard under the Performance tab in Seller Hub. You can also learn more about how to monitor your service metrics here. |
| Consequences for Very high item not received rates - Time will be added to delivery estimates on your listings in shipping categories and listing sites where you are rated Very high.
- Listing sites where listings will have time added to delivery estimates are ebay.com, ebay.ca, cafr.ebay.com, ebay.au and ebay.co.uk.
- Time extension will be automatically removed once you are no longer evaluated as Very high on your following evaluation.
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| Further information can be found in the Service Metrics policy. |
| Here's a summary of the categories where you can improve: |
| Item not received requests |
Listing site | Shipping category | Your rate | ebay.com | Matured CBT region | High | |
| To improve your ratings and better serve your customers, we recommend making a few changes: |
| Tips for successful sales - Always use a shipping service that provides tracking regardless of the item cost, giving greater protection for you and peace of mind for your buyers.
- Upload the tracking number to the order as soon as possible.
- Set achievable handling times you can meet and adjust your handling time during busy seasons or popular promotions.
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