Market research, payment disputes, and promoted listings

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Latest news for eBay sellers Summing up 2021 and getting ready for the new season!

Top December news for eBay sellers • Promoted Listings Standard and Promoted Listings Advanced: Learn more about the latest updates to this popular tool • Payment disputes: How to handle chargeback issues with your buyer and the payment institution • Terapeak: How to use all the features of this exclusive eBay insights tool

Promoted Listings Standard and Promoted Listings Advanced Take advantage of all the latest updates to this popular tool and boost your sales during the holiday season

Allow your listings to be seen by millions of buyers with the Promoted Listings Standard tool. Boost the visibility of your listings by up to 36%*. Use the guidance tool for suggestions on which items to promote and at what cost. Access detailed reports to monitor your campaigns. And above all — you’re not charged until the item is sold. *Average based on the number of views before and after the Promoted Listings Standard tool was activated (data from 2018). Learn more

Get top visibility for your listings and control your daily budget with the Promoted Listings Advanced tool. Bid on the keywords that matter to you — ones that will help you achieve your goals on eBay. Advanced ads will show in the top slot of the search results across all platforms. Choose how much each click is worth to you and never pay more than the daily budget you set. Pay to use the tool according to the number of times your ads were clicked. Learn more

How to handle payment disputes Accept the dispute or collect evidence and prove your point Learn more

A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution. How should the seller respond if this occurs? Respond within 5 calendar days When a dispute has been opened, you’ll receive a notification from eBay. How to respond to a dispute Accept the dispute If you accept the dispute, the buyer will receive a refund. How to accept the dispute Challenge the dispute You can collect and submit supporting evidence that the transaction and delivery were performed appropriately, and the item matched the listing. How to challenge the dispute

How to use Terapeak in your market research analysis Benefit from a suite of exclusive insight tools that can inform your market analysis Learn more

Terapeak will help you determine what to sell, when to sell it, and at what price. 54%* of eBay sellers say their business grew in 2020 as a result of using this service. Terapeak Product Research • See how products and categories are performing across all eBay marketplaces. • Search by keywords and user-friendly filters to get the information you want. • Get an overview of popular products and categories, while gaining insight into successful marketing strategies. • View clear, easy-to-understand statistics, graphs and charts. Free to all sellers. Terapeak Sourcing Insights • Get real-time eBay marketplace data analysis. • Identify categories with high demand and low supply. • See the market trends and stay ahead of seasonal demand. • Use sales data (e.g., top item specifics) to refresh your inventory based on what buyers are looking for. Free with a Basic, Premium, Anchor, or Enterprise Store subscription. * Source: internal eBay statistics.

Dear friends! The eBay team is sending warm wishes for the upcoming holiday season! Like the year before, 2021 has been full of challenges, but we’ve worked together and tried to find solutions for all that we’ve faced. For the new season, we wish you more sales, bigger profits, an expanded inventory, and a thriving business!

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